Working Collaboratively with Dudley Industries

Selecting the right washroom equipment partner is essential to ensuring project success. In today’s fast-paced environment, you need a supplier that can deliver on time, maintain exceptional quality standards, and remain cost-effective. At Dudley Industries, we combine controlled lead times with manufacturing excellence and competitive pricing, providing the reliability you can depend on.

At Dudley Industries we’ve been manufacturing high-quality stainless-steel products for a diverse range of sectors for over 80 years. Our experience and expertise mean we are well placed to understand the real challenges specifiers, suppliers and fit out companies’ face, and will work with you collaboratively from your initial enquiry to washroom installation. In this article, we’ll look at the process our clients go through when they partner with us, and why working collaboratively is so important to achieve optimal results in washroom design and installation.

Why Collaboration Matters

Successful washroom projects rely on clear communication and timely coordination, especially when working to exact specifications and project timelines. That’s why collaboration is at the heart of how Dudley Industries works with clients. From the very first conversation, our team aims to understand the exact requirements of your project, whether it's the number of units, washroom layouts, branding elements, or delivery timeframes.

As a result, you can expect functional, hygienic, and beautifully designed washroom environments that stand the test of time.

Standard or Bespoke Washroom Products 

At Dudley Industries, we offer an extensive selection of standard washroom products from various ranges including our popular Platinum, Plasma, Classic and Behind the Mirror ranges. Ordering from our standard ranges often come with faster delivery timeframes, perfect for when you’re working toward a tighter schedule.

However, we understand that a one size fits all approach doesn’t work for everyone. This is why we can offer bespoke solutions tailored to your specifications. This may include custom branding or tailoring your products to specific functional and aesthetic requirements. Lead times are obviously longer for bespoke solutions, usually around 4-6 weeks, but we will confirm this with you at the point of approval.

When you place your enquiry, we will work with you to advise on the best route.

How We Work with Clients

1. Initial Enquiry

You can start by contacting Dudley Industries via our website, phone, or email. In your initial enquiry, we’ll collect some basic information such as products you’re interested in and any additional requirements that may be beneficial for us to know at this stage e.g., your timeline or customisation needs.

Alternatively, you can add products you’re interested in directly to an enquiry form from our washroom product pages.

2. Consultation

A member of the sales team will follow up to explore your needs in more detail. We’ll discuss specifications such as:

• Your timeline and project scope
• Product preferences (standard or bespoke)
• Number of washrooms and expected number of units required
• Branding or customisation requirements

If bespoke elements are required, the team will advise on design feasibility, minimum order quantities, and production timelines.

3. Design & Specification

For bespoke orders, the in-house design team will collaborate with you to finalise product designs, finishes, branding elements, and technical details. For standard orders, they help you select the best-fit products from our existing washroom ranges.

4. Manufacturing

All manufacturing takes place in Dudley Industries in-house Lancashire facility, which holds ISO 9001:2015 certification. The team ensures each product meets high standards for durability, hygiene and aesthetics.

5. Delivery

• Standard products: Shipped within 3 working days (from stock).
• Bespoke items: Up to 4–6 weeks lead time, or more depending on project complexity.
• Delivery available across mainland and non-mainland UK; shipping costs are confirmed at the quotation stage, but we will always choose the most cost-effective option for your shipment and timescales.

Find more delivery information here.

6. Installation & Support

Dudley Industries products are supplied ready for installation. The support team is available to offer guidance and documentation to ensure a smooth setup process. We also offer helpful installation guides here.

Peace of Mind with Washroom Product Warranties

Dudley Industries stands by the quality of its products with industry-leading warranties:

• 10-year warranty on all non-powered dispensers
• 3-year warranty on electrical or powered units (e.g., hand dryers)

Warranties cover manufacturing defects under normal use. For full details or claims, units must be returned in good condition with proof of purchase.

Caring for Your Washroom Equipment

To maintain the appearance of your metal products, regular care and maintenance is essential.

Even after installation, we can provide advice to clients on taking care of your washroom products to ensure product quality. Don’t hesitate to contact our team or take a look at our product care guides.

Partner with Dudley Industries for your next project 

At Dudley Industries we aim to make the whole process of working with us as seamless as possible, with our flexible and responsive approach. We understand the unique challenges you face as specifiers, suppliers and fit out companies – washroom products shouldn’t be one of them.

If you have an upcoming project where specialist washroom equipment would be valuable, speak to a member of our team to discuss your requirements.