COVID-19 Letter from Gordon, our General Manager

letter from general manager infographic

In these worrying times I want to confirm that our production facilities remain fully operational.

We are all aware of the severity and risks that COVID-19 poses and the health of our team remains our top priority.  Our HR and Health & Safety teams are closely following the recommendations put forward by the government and World Health Organisation.

We have taken practical steps to introduce increased hygiene measures around our factory and made changes to our cleaning schedules.  We are fortunate that the size and facilities that our site provides allows our colleagues to work in their own work spaces and they do not have to work in very close proximity to each other.  We have taken steps to stagger breaks and lunches to support further distancing.  As the schools close we are working on individual solutions for those facing potential child care issues.

We are always very proud of the loyalty of our team and this means we benefit from having experienced colleagues.  We are talking individually to these members of staff to ensure we support the steps they wish to take.

Those in our team who have the ability to work at home are doing so in order to reduce the number of people on site at any time.  We are no longer allowing visits to our site and our team have been asked to minimise external meetings and adopt technology to facilitate these meetings whenever possible.

Our website remains fully operational and we will continue to share messages and updates through our social media channels.  Our customer service team continue to be available to support with any orders or queries and can be contacted by telephone, email or via our website.

Naturally the situation is changing on a daily basis and we will adapt as necessary and keep you as up to date as possible. We would like to thank you for your custom and continued support in these uncertain times and we promise to do all we can to continue providing our services to you whilst working to keep our people safe and healthy.

Kind regards

Gordon Higham

General Manager